Term and Conditions

At Durango, we’re committed to providing quality footwear for your adventures, work, and casual wear. These terms outline the agreement between you and Durango Shoes Shop regarding your use of our website and products.

1. Website Usage and Account Responsibilities

1.1 Proper Use of Our Website

You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.

1.2 Account Creation and Security

When creating an account with Durango Shoes Shop, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and accept all risks of unauthorized access
• Notify us immediately if you suspect any security breaches

2. Products and Services Description

2.1 Product Information

We take great care to accurately display our products, including:

• Ankle Boots & Shorties: Designed for comfort and style in casual settings
• Casual Shoes: Everyday footwear combining durability with comfort
• Western Boots: Traditional styling with modern comfort technology
• Work Boots & Shoes: Engineered for safety and endurance in demanding environments

While we strive for accurate representation, slight variations in color or texture may occur due to monitor settings and material characteristics.

2.2 Pricing and Availability

All prices are listed in US dollars. We reserve the right to adjust prices and correct pricing errors at any time before accepting your order. Product availability is subject to change without notice.

3. Ordering and Payment Terms

3.1 Order Process

Placing an order involves the following steps:

1. Select products and add to cart
2. Review items in your cart
3. Proceed to checkout and provide required information
4. Review and accept these Terms and Conditions
5. Select payment method and complete transaction
6. Receive order confirmation email

Your order represents an offer to purchase which we accept by sending an order confirmation.

3.2 Payment Methods

We accept the following payment methods:

• Visa
• MasterCard
• JCB
• PayPal

All payments are processed securely. Payment information is encrypted and transmitted without being stored on our systems.

3.3 Order Acceptance

We reserve the right to refuse or cancel any order for reasons including but not limited to:

• Product availability
• Errors in product description or pricing
• Suspected fraudulent activity
• Restrictions in your delivery location

4. Shipping and Delivery

4.1 Processing Time

Orders are processed within 1-2 business days after payment confirmation. Orders are not processed on weekends or holidays.

4.2 Shipping Methods

We offer two shipping options:

• Standard Shipping: Shipped via DHL or FedEx for a flat fee of $12.95. Delivery typically occurs within 10-15 business days after shipment.
• Free Shipping: Available on orders over $50, shipped via EMS. Delivery typically occurs within 15-25 business days after shipment.

4.3 Delivery Areas and Restrictions

We ship globally but are currently unable to deliver to parts of Asia and a few select remote regions. Shipping times are estimates and may be affected by factors outside our control, such as customs processing.

4.4 Delivery Issues

You are responsible for providing accurate delivery information. We are not liable for delays caused by incorrect addresses, customs delays, or other factors beyond our control.

5. Returns, Exchanges and Refunds

5.1 Return Policy

We accept returns and exchanges for most items within 15 days of you receiving your order. To be eligible:

• Item must be in original, unused condition
• Original packaging with all tags attached
• Accompanied by original receipt or proof of purchase

5.2 Non-Returnable Items

Due to their nature, the following typically cannot be returned unless defective:

• Work Boots & Shoes showing signs of wear or used in work environments
• Items purchased as final sale or clearance (clearly marked at purchase)

5.3 Return Process

To initiate a return or exchange:

1. Contact us within 15 days of receipt at [email protected] with your order number and reason
2. Wait for approval and Return Authorization (RA) number (within 2 business days)
3. Ship item with RA number clearly visible
4. Allow 5-7 business days for processing after we receive the item

5.4 Refunds

Refunds are issued to the original payment method:

• Credit/Debit Cards: Processed within 5-7 business days after approval, may take 3-10 additional days to appear on your statement
• PayPal: Processed back to your account within 5-7 business days

Original shipping fees are non-refundable for returns not due to our error.

5.5 Exchanges

Exchanges follow the same process as returns. For items of higher value, we will charge the difference after your return is approved.

6. Intellectual Property

All content on this website, including text, graphics, logos, images, and software, is the property of Durango Shoes Shop or its content suppliers and protected by international copyright laws.

You may not reproduce, distribute, modify, or republish any content from this site without our prior written permission. The Durango name and logo are registered trademarks.

7. Limitation of Liability

Durango Shoes Shop shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:

• Your use or inability to use the service
• Any unauthorized access to or use of our servers
• Any interruption or cessation of transmission to or from our service
• Any bugs, viruses, or similar that may be transmitted through our service

Our total liability for any claims related to our products or services is limited to the amount you paid for the products.

8. Privacy and Data Protection

We respect your privacy and are committed to protecting your personal information. Our Privacy Policy explains how we collect, use, and safeguard your data. By using our site, you consent to such processing.

9. Governing Law and Dispute Resolution

These Terms shall be governed by the laws of the State of New Mexico, without regard to its conflict of law provisions. Any disputes shall be resolved in the courts located in Albuquerque, New Mexico.

10. Changes to Terms

We reserve the right to modify these Terms and Conditions at any time. Changes will be posted on this page with an updated revision date. Continued use of our site after changes constitutes acceptance of the modified terms.