Privacy Policy

At Durango Shoes Shop (“we,” “us,” or “our”), your privacy is as important to us as the quality of our boots. We are committed to protecting your personal information and being transparent about how we collect, use, and safeguard your data. This Privacy Policy explains our practices regarding the information we collect when you visit www.durango-boots.com (the “Site”).

By using our Site, you consent to the data practices described in this policy. If you do not agree, please discontinue use of the Site.

1. Information We Collect

We collect information to provide you with a seamless and secure shopping experience, tailored to adventurers, hard workers, and casual wearers alike.

• Personal Information: When you make a purchase, create an account, or contact us, we collect details such as your name, email address, shipping address, phone number, and payment information (e.g., credit card details processed via secure third-party processors).
• Browsing Information: We automatically collect technical data including your IP address, browser type, device information, and pages visited through cookies and similar technologies.
• Transaction Data: Details about the products you purchase, order history, and returns.

2. How We Use Your Information

Your data helps us deliver the rugged reliability you expect from Durango:

• To process your orders and payments securely.
• To communicate with you about orders, products, promotions, and updates (if you opt-in).
• To improve our Site, products, and customer service based on your feedback and browsing behavior.
• To prevent fraud and enhance the security of your transactions.
• To comply with legal obligations.

3. Sharing and Disclosure of Information

We value your trust and do not sell your personal information. We may share data with:

• Service Providers: Trusted third parties who assist in payment processing (e.g., Visa, MasterCard, PayPal), shipping, marketing, and IT services. These partners are bound by confidentiality agreements.
• Legal Requirements: If required by law, we may disclose information to comply with regulations, protect our rights, or ensure safety.
• Business Transfers: In the event of a merger or sale, customer data may be transferred to the new owners.

For international orders, note that your data may be transferred to countries outside your residence (e.g., the U.S.), but we ensure adequate protection through standard contractual clauses or other legal mechanisms.

4. Data Storage and Security

We implement robust measures to protect your information, reflecting the durability of our boots:

• Data is stored on secure servers with limited access.
• We use encryption (SSL technology) for all transactions and sensitive data.
• Payment details are not stored on our servers; they are handled by certified processors like PayPal.
• We retain personal data only as long as necessary for the purposes outlined or as required by law.

5. Your Rights

You have control over your data, including the right to:

• Access, update, or delete your personal information by logging into your account or contacting us.
• Opt-out of marketing communications at any time (use the unsubscribe link in emails).
• Request data portability or restriction of processing, where applicable under laws like the GDPR.
• Lodge a complaint with a supervisory authority if you believe your data rights are violated.

6. Cookies and Tracking Technologies

Our Site uses cookies to enhance your browsing experience:

• Essential Cookies: Required for site functionality, such as securing your checkout process.
• Analytical Cookies: Help us understand how visitors use the Site (e.g., Google Analytics).
• Marketing Cookies: Used to display relevant ads based on your interests.

You can manage cookie preferences through your browser settings. Note that disabling cookies may affect Site functionality.

7. Changes to This Policy

We may update this policy periodically to reflect changes in practices or laws. The revised version will be posted on this page with an updated “Last Updated” date.

8. Contact Us

If you have questions about this Privacy Policy or your data, reach out to us—we’re here to help, just like our customer service for your boot needs.