FAQ

What types of footwear do you offer?

We specialize in durable and stylish footwear for various needs, including Ankle Boots & Shorties, Casual Shoes, Western Boots, and Work Boots & Shoes. Our products are designed for adventurers, workers, and everyday wear, emphasizing quality and reliability.

Are your shoes suitable for outdoor activities?

Yes! Our boots and shoes are crafted for durability and comfort, making them perfect for outdoor adventures, work sites, and casual use. They’re built to withstand rugged conditions while providing support.

Where do you ship to?

We ship globally but currently do not deliver to Asia and some remote areas due to logistical constraints. Our customers are primarily in the US, Europe, and other accessible regions.

What are your shipping options and times?

We offer two shipping methods:
– Standard Shipping: $12.95 via DHL or FedEx, delivered in 10-15 days after dispatch.
– Free Shipping: For orders over $50 via EMS, delivered in 15-25 days after dispatch.
Orders take 1-2 days to process before shipping from our warehouse in Albuquerque, US.

Are there additional costs for international orders?

For orders outside the US, additional taxes or duties may apply, which are the customer’s responsibility. Delivery times might vary slightly based on location and customs processing.

What is your return policy?

We offer a hassle-free return policy within 15 days of receipt. If your footwear doesn’t fit or meet expectations, you can return it for a full refund or exchange. Your satisfaction is our priority!

How do I initiate a return?

Contact our customer service team at [email protected] with your order details, and we’ll guide you through the simple process.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions.

Do I need an account to place an order?

No, you can check out as a guest. However, creating an account allows you to track orders and save preferences for future purchases.

How can I contact you?

Reach us via email at [email protected] or visit our address at 400 Chapmans Lane, Albuquerque, US 87109. We’re here to assist you with any concerns!